Politique d’expédition

1. Delivery method
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes. The Customer shall ensure that the information provided by him is correct and complete. The Customer is obliged to keep his personal information up to date. In the event of error in the wording of the recipient's coordinates, Cacao cannot be held responsible for the impossibility of delivering the Products.
Delivery in Metropolitan France: The Customer has the choice between several delivery methods: via Colissimo in 48 working hours, via Chronopost in 24 working hours.
Delivery in the European Union: The Customer has the choice between several modes of delivery: via Colissimo in 48 working hours, via DHL.
Delivery abroad: Delivery outside Metropolitan France and outside the EU is done by DHL. Any delivery in the DOM - TOM and abroad is systematically treated in "international delivery" according to the postal rates in force at the day of the placing of the order. Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore up to the Customer to find out the amount of these taxes from his local customs office. The shipping costs are at the charge of the Customer and vary according to the place of destination.

The parcel will be delivered in a letter box at the delivery address indicated when the order was placed or, when its size does not allow it, it will be delivered directly by hand.
In case of absence, it will be possible to choose a new delivery date, the provision in a point relay or at the post office nearby depending on the carrier chosen.
If not, the product will be returned to the sender, Cacao. If the goods are returned to Cacao, they will not be reshipped and the Customer will be reimbursed within a reasonable period of time from the date of receipt of the goods.

2 Delivery time
The delivery time of the products is indicated on the website at the time of the order.
Cacao delivers the orders within a maximum of 14 (fourteen) working days for a delivery in Metropolitan France and 20 (twenty) working days for an international delivery (Europe), this period being counted from the day after the validation of the Order. The day after a new product or a restocking is put online, and during the whole month of December, the delivery time may be increased by 10 (ten) days, given the volume of orders. These deadlines are given as an indication by the carriers and do not commit the Operator.
In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
Cacao cannot be held responsible for any delay in delivery that is not of its own making or that is justified by a case of force majeure (as defined below).
In the event that the delivery time is exceeded, the Customer may request the cancellation of the sale and obtain a refund of the sums paid for the Order within a maximum of 14 (fourteen) days of the request. Notwithstanding the above, Cacao cannot be held responsible for the consequences of a delay in delivery, only the reimbursement of the Product by Cacao being possible to the exclusion of any other form of compensation.
When an international delivery is refused by the customer to the carrier, we reserve the right to invoice the customer for the return costs as well as any customs fees for the return of the product to France. The amount of these costs will be directly deducted from the refund of the order.

3. Shipping costs
Shipping costs depend on the products ordered, the destination of the products and the carrier chosen. The rates are indicated in the shopping cart when placing the order, see article 6.1. of these GTC.
The Operator is not responsible in case of loss or theft of goods. In case of loss or theft of the parcel(s), Cacao cannot be held responsible and no compensation can be claimed by the Customer. The Customer must contact the carrier "La Poste" with the tracking number of the parcel and the invoice of his order.

4. Transport and damage
If the goods are delivered with obvious transport damage, the Buyer must inform the delivery company (Colissimo, Chronopost or DHL) without delay and contact Cacao's customer service immediately in order to allow the latter to deal with the claims as soon as possible. Any complaints regarding damage to the delivery made after the day of delivery may not be taken into account by Cacao.

5. Conformity of the order
It is the responsibility of the Customer to ensure, upon receipt of the items, that they are in conformity.
Any anomaly concerning the delivery such as a damaged package, missing products, damaged products, products that do not conform to the order must be notified within the legal timeframe following receipt of the order by e-mail to the following address: hello@cacaoskincare.com in order to request the return.
Once the return is validated, a printable voucher will be sent to the customer by email. It is up to the customer to print it, stick it on the package and deposit it in his post office.
No return should be made without the prior agreement of the Cacao company, otherwise the refund cannot be validated.
The returned items must not have been used and must be in their original packaging. Any item returned soiled and/or damaged by the customer will not be accepted.
The customer must take care of the packaging and protect the product so that it is not damaged during transport.1.